FAQ

Yes. You can place an order as a guest without creating an account. Creating an account is optional and allows you to track orders more easily and access your order history.

Your order confirmation is automatically sent to the email address used at checkout.
If you don’t see it, please check your spam or junk folder. If it’s still missing, contact us at info@myridingunderwear.com and we’ll be happy to help.

Orders may be canceled due to payment issues, stock availability, or if the order does not pass our security checks.
If your order has been canceled and you’re unsure why, please contact our customer service team for assistance.

There is only a short window of time between placing an order and when it is processed.
If you wish to cancel your order, please contact us as soon as possible at info@myridingunderwear.com Once an order has been processed or shipped, it can no longer be canceled.

Unfortunately, we’re unable to modify orders once they have been placed.
If you notice an error, please contact us immediately and we’ll do our best to assist before the order is processed.

Delivery times depend on your location and the shipping method selected at checkout.
Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow its progress.

Yes. We offer returns and exchanges exclusively within Europe. All return or exchange requests must be made within 30 days of delivery and must comply with our return conditions.

To request a return or exchange, please contact our customer service team at info@myridingunderwear.com 

Once your request is approved and your return meets our criteria, we will email you a return note. Please print this document and include it inside the package when sending your item back to us.

For hygiene reasons, padded underwear may only be returned or exchanged if:

• It has been tried on over your own undergarments

• The original tag remains attached

• The return request is made within 30 days of delivery

Items that do not meet these conditions cannot be accepted.

In the rare event that your order arrives damaged or faulty, please take clear photos of the item and contact our customer service team at info@myridingunderwear.com, including your order details. We aim to respond within 48 hours.

If you simply wish to return the product, we’ll be happy to accept it provided it meets our return conditions: the item must be unused, tried on over undergarments only, and returned in its original packaging with all tags attached, within 30 days of delivery.

Return transit times depend on the carrier and shipping method you choose.

Once we receive your return, we’ll notify you by email. Refunds are usually processed within three business days after the item arrives at our warehouse. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

Yes, a 10% restocking fee may apply to returned items.

Yes, we offer digital gift vouchers, delivered electronically by email. Go to voucher page...

You can reach our customer service team at info@myridingunderwear.com. We aim to respond as quickly as possible during business hours.

Sizing information is available on each product page. If you’re unsure about sizing, feel free to contact us for assistance.

Yes. Horseback riding creates repetitive pressure, friction, and impact that regular underwear is not designed to handle. Specialized riding underwear helps improve comfort, protect sensitive areas, and support a balanced riding position.

Padded riding underwear is suitable for riders of all levels—amateurs and professionals—who want improved comfort, reduced friction, and better support during riding.

Orders are shipped from Madrid, Spain. Delivery times may vary depending on your location and the selected shipping method.

Shipping times may occasionally be affected by external factors such as customs processing or carrier delays. If your order appears delayed, please contact us and we’ll be happy to assist.

We ship all orders from our logistics center in Madrid, Spain.

We currently ship to Spain and Portugal, selected European Union countries, non-EU European countries, and selected international destinations including Canada, Australia, and New Zealand.
If your country is not available at checkout, please contact us.

Shipping costs are calculated automatically at checkout based on your location and selected shipping method.

Yes. We offer free shipping on orders over €100 within Europe and over €150 outside the European Union.

Orders shipped outside the European Union may be subject to customs duties or import taxes. These fees are not included in your order total and must be paid by the recipient.

Yes. Once your order is shipped, you will receive a tracking link by email.

Due to new international shipping regulations, we are temporarily unable to ship orders to the United States. We are actively working on a U.S.-based fulfillment solution to offer better shipping conditions, returns, and exchanges in the future. Read more about it...

Delivery time is made up of two stages: order processing and shipping transit.

Order processing
Orders are prepared and dispatched within 1–3 business days after payment confirmation.

Shipping transit times (estimated):

• Spain & Portugal: 2–7 business days

• European Union: 5–11 business days

• Rest of Europe: 6–14 business days

• International destinations (Canada, Australia, New Zealand): 8–18 business days

The total delivery time is the combination of processing and shipping transit.

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, or peak periods. Once your order is shipped, you’ll receive a tracking link by email.